Service

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1. Business Introduction

1.1 What is the Mclouds?
Mclouds is a one-stop bitcoin sharing and mining platform released by Mars Block based on blockchain technology. It provides investors with open, fair, and transparent real mining services by virtue of Mars Finance's content and traffic advantages. While using centralized procurement and co-location mechanisms to reduce mining operation costs, it also uses a time-sharing model to lower the barrier of entry for all types of investors to participate in the mining industry and provide a safe and compliant mining investment channel.
The strategic partners of Mclouds include (in no particular order): BitLand, Canaan Cultivation, Shenma Miner, Hummingbird Miner, . The Mclouds's strategic partners include (in no particular order): BitLand, Canaan Cultivation, Shenma Miner, Hummingbird Miner, .

1.2 How Does the Mclouds work?
Mclouds has links to top mining machine manufacturers, mines, mining pools, and professional maintenance teams in the industry, pooling affordable and stable mining resources and reducing overall operating costs and user mining costs; it is deeply connected to Cocoa Finance, providing one-stop investment financial services throughout the entire life cycle, from mining to assets to financial liquidity.
According to the user's choice, Mclouds will dispose of mining machines in different ways and provide unified operation and maintenance services, please refer to the following business description.
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'Freehold' business

1.3 'Timeshare' Business
The 'Timeshare Leasing' business uses the entire product as the service unit, and provides the service of transferring the time-limited usage right of the mining machine. After the user selects and purchases a product related to the 'Timeshare' business, they will be granted the right to use the corresponding mining machine for a limited period of time. The same user will be required to select the mining pool and pay the electricity fee for the normal operation of the mining machine by themself, and provide the wallet address of the corresponding currency in order to collect the mining revenue. In the 'Timeshare' business, the user will not be given any mining machine itself; all 'Timeshare' mining machines are already installed at Mclouds' partner's mine, and the user will only be given the right to use the corresponding mining machine, and will receive all the actual mining revenue from the machine within the usage period. Income. After the expiration of the 'Timeshare' product, the corresponding service will be automatically terminated and the user can place another order.
Note: The actual mining revenue is the actual arithmetic revenue minus the electricity cost and minus the operation and maintenance cost.

1.4 'Freehold' Business
The 'Freehold' business uses the entire product as the service unit, and provides the sale of the freehold of a mining machine. After the user selects and purchases the product, they will obtain the permanent ownership right of the corresponding mining machine, and the purchased mining machine will be delivered to the partner mine of Mclouds. You will need to choose your own mining pool and pay for the electricity required for the operation of the mining machine, and provide the wallet address of the corresponding currency to receive the mining revenue. In the 'freehold' business, the user will receive ownership of the machine itself as well as the actual mining revenue that follows.
Note: The actual mining revenue is the actual arithmetic revenue minus the electricity cost and minus the operation and maintenance cost.

1.5 Contacts
Key Customer Line Mr. Zhang:13683550921
Sales Manager: Mr. Tang: 13699119973
Customer Service Hotline: 18010370075

1.6 Business Cooperation
Contact Email: Service@mclouds.io

2. Account Management

2.1 Alert that your registered phone number is already in use?
If your cell phone number has previously been registered for a Cocoa Finance account, you do not need to register your cell phone number again to login to Mclouds. If your cell phone number has not been used to register any Mars Financial account, please select "Contact Customer Service" in the password recovery function.

2.2 What if I forget my login password?
Click on 'My Login' in the upper right corner of the home page, select 'Forgot Password' to enter the login password recovery function, provide the appropriate account security information as instructed, and enter and submit a new password after submitting additional authentication.
If you cannot provide additional account security information, select "Contact Customer Service" in the password recovery feature.

2.3 How do I add 2-step authentication?
Click 'My User Center' in the upper right corner of the home page, click 'Add' in the 'Google Authentication' area, scan the QR code in Google Authenticator or enter the serial number manually. If you want to use Google Authenticator, fill in the verification code displayed by Google Authenticator and other account security information in the corresponding fields and click 'Add'.

2.4 What if the authentication is lost?
Click "My Login" in the upper right corner of the home page, select "Forgot Password" to enter the login password recovery function, and select "Contact Customer Service" in the password recovery function.

2.5 How do I invite friends?
You can copy the invitation code or invitation link generated by the system, or download the invitation poster and send it to your friends, and your friends will be considered as successful invitees if they register Mclouds account by the invitation code or invitation link. After the invited account completes any one order, the invitee will get the corresponding invitation bonus.
Rewards earned from invitations to the rebate program can be used to pay for orders of Mclouds and to pay for electricity.

2.6 How do I view invitation rebates?
Click "My Invitation Rebate" in the upper right corner of the home page, in the "Number of Invitees" area will be displayed the total number of invitees, and the details of the invitation rebate. Only when the invitee registers with the invitation code or invitation link, and pays for an order, can they get the rebate, and the invitation rebate is not capped.

2.7 How do I delete my account?
Please contact Mclouds customer service and inform them that you need to "cancel your account," and submit your complete account security information for verification. Mclouds will cancel your account after receiving your approval. After your account is cancelled, any unused leasing product usage rights, balances, electricity bills, unextracted mining revenues, and freehold mining machines in your account will be considered as abandoned assets and cannot be retrieved after cancellation.

3. Orders and Payments

3.1 How do I make a payment?
Select the appropriate product and click "Buy Now," then select the electricity fee payment method "Early Charge" or "Earnings Credit" in the pop-up order information page, and select the appropriate number of days. Click "Pay Now" after choosing the payment method. Currently the available payment methods are WeChat, .

3.2 Introduction to Costs Associated with Mining Machines
The main costs of the order can be divided into: mining machine costs, electricity, and operation / maintenance costs, while mining machine costs can be divided by product type into mining machine lease costs, mining machine purchase costs, and mining machine deposits.
Leasing Fee: The leasing fee for the mining machine is the leasing fee / buying fee for the mining machine. The pricing will be adjusted according to market changes, and the actual purchase price will be determined at the time of payment by the user. In addition to the cost of the mining machine, the user is also required to pay for the electricity fees and operation and maintenance fees to ensure the stable operation of the mining machine.
Electricity: The user needs to pay the electricity fee in time for the running mining machine. The electricity fee is calculated according to the rated power of the purchased mining machine and the electricity price specified in the order. If the user fails to pay the electricity fee in advance, Mclouds will automatically deduct the amount from the mining revenue; if the revenue is insufficient to pay the electricity fee, Mclouds will temporarily shut down the affected machine and notify the user to pay the bill via the contact information reserved by the user; if the price of electricity increases due to major changes, the user will be required to pay the new electricity price.
Operation and Maintenance Fee: Mclouds will charge an operation and maintenance fee for all mining machines, and provide entrusted management services for the machines, including transportation of the machines, site support, daily monitoring, maintenance, repair, and computing power guarantee. The operation and maintenance fees will be deducted from the daily computing income.

3.3 How do I check the status of an order?
Click the "My Orders" transfer order summary page in the upper right corner of the home page, where you can view all orders in progress or completed.

3.4 How soon after a payment does it start to generate revenue?
During the purchase process, the order details page will show when the order will start generating revenue. Generally, the "Leasing" product will generate revenue soon after, while the "Freehold" product will generate revenue after the mining machine has been shipped, installed, and tested.

3.5 How do I view and recharge my electricity bill?
Click "My Pay Electricity Bill" in the upper right corner of the home page, check the orders that need to be paid in the "Pending Electricity Bill" list, click "Pay Electricity Bill" and finish. Electricity payment history is available on the order summary page.

4. Earnings Management

4.1 How do I check the status of a mining machine?
Click on "My hash power" in the upper right corner of the home page, and you will be taken to a page where you can view all running products.

4.2 How to Calculate Expected Returns?
In the Expected Returns Calculator provided by Mclouds, select the product type, mining machine model, quantity, and the system will calculate the expected returns based on the selected product and current network data.
You can also choose to enable variables such as network difficulty, price expectations, etc. to estimate mining returns in the Advanced Calculator version.
(https://whattomine.com/coins/1-btc-sha-256)

4.3 How do I view earnings?
Click on "My Assets" in the upper right corner of the home page, and the My Assets page will list all the currencies mined and their converted prices. Click on "Details" to view the currency movement history and wallet address.
You can also see the earnings details in the corresponding product details on the "My hash power" page.。
The mining revenue is settled by daily settlement, and the mining revenue is the actual hash power revenue after deducting the electricity cost and the operation and maintenance fee, which can be withdrawn daily or irregularly.

4.4 How do I view the earnings of a mining pool and switch pools?
Click "My Assets" in the upper right corner of the homepage, select the currency, fill in the destination wallet address and the amount of currency to withdraw, and click on withdraw, as frequent transfers may result in high transfer fees. After withdrawing coins, you can check the withdrawal history and transfer status on the "Details" page of the currency.
Mining revenues are settled on a daily basis, and mining revenues are the actual hash power revenues minus electricity costs and operation and maintenance costs.

4.5 Why is my mining output down?
In addition to mining resources such as mining machines and mining pools, output is also related to the total hash power and difficulty of the bitcoin network. In addition to fluctuating hardware computing power, the ratio of mining machine hash power and mining pool hash power will affect the percentage of mining output that can be allocated to the user, and the ratio of hash power is always in flux; the total hash power and network difficulty of the Bitcoin network will affect the overall mining output, and the network difficulty will be adjusted every 2016 (about 14 days) according to the network-wide hash power changes, so the user's hash power gain will always be in flux, and some of it will be in the form of a fluctuating ratio. The factor will lead to a decline in mining output.

4.6 Circumstances that may lead to earnings fluctuations
Since bitcoin mining is affected by various factors such as mining machines, mining sites, mining pools, and hash power of the whole network, difficulty, etc., fluctuations in revenue are normal. Unless the mining machine is damaged, offline, or the mining site experiences a failure, Mclouds does not guarantee stable returns. For leased products, Mclouds guarantees that the user's selected mining machine will maintain uninterrupted operation, and in the event the machine fails, the user will immediately switch to another mining machine of the same type to guarantee the user's revenue. For freehold products, Mclouds guarantees that the user's selected mining machine will be operated and maintained, and during the operation and maintenance service period, the mining machine will be repaired free of charge, and no mining fee will be charged during the maintenance period.Mclouds is not liable for losses resulting from uncontrollable risks that could not have been foreseen, avoided or overcome by objective events, including natural disasters such as floods, volcanic eruptions, earthquakes, landslides, fires, storms and severe weather rated by Chinese authorities as above the 100-year unpredictable level, government actions and government directives, city-level power grid incidents, and social anomalies such as Wars, strikes, unrest, etc.

5. Price Adjustment Rules

5.1 Price adjustment rules for mining machines
Mining machine pricing is influenced by the mining payback cycle, capacity, and value expectations, based on a theoretical payback cycle of 6 months. If a strong appreciation is expected and there is no large increase in mining capacity, the price of the mining machine will increase significantly; similarly, when the medium and long-term price is expected to depreciate, the price of the mining machine will also decrease. The price of the mining machines sold by Mclouds will be adjusted in line with the market price of other machines.

5.2 Electricity, Management Fee Adjustment Rules
Electricity and management fees will be explicitly displayed before payment is made by the user, and will be deducted on a daily basis according to the rated power of the mining machine, while the management fee will be automatically deducted from the mining revenue. If the price of electricity increases due to force majeure (e.g., government actions and government orders to increase regional electricity prices, or the cost of electricity delivery due to power supply failures in cities and above), the user will be required to pay the new price of electricity.